SUPPORT/FAQ

After turning off the car engine, the device li...

A: It takes a certain amount of time for your car to go into sleep mode after it has been turned off. After the car enters sleep mode, our device...

After turning off the car engine, the device li...

A: It takes a certain amount of time for your car to go into sleep mode after it has been turned off. After the car enters sleep mode, our device...

Bluetooth connection failed / car radio cannot ...

Solution: Choose General Mode. Turn the switch to ON position and select General Mode. (This step is important) Unplug and re-plug the Bluetooth adapter. Try again and play music with your...

Bluetooth connection failed / car radio cannot ...

Solution: Choose General Mode. Turn the switch to ON position and select General Mode. (This step is important) Unplug and re-plug the Bluetooth adapter. Try again and play music with your...

The sound freezes and the music is intermittent?

Solution: Open the Bluetooth settings of the mobile phone. Disconnect the original Bluetooth hands-free phone. This will affect our Bluetooth audio quality. Restart your phone. If it still does not...

The sound freezes and the music is intermittent?

Solution: Open the Bluetooth settings of the mobile phone. Disconnect the original Bluetooth hands-free phone. This will affect our Bluetooth audio quality. Restart your phone. If it still does not...

Why are the playlists and song names not displa...

The playlist can be displayed only when using an Apple phone and working with Apple Music in iPod mode. The Android phone automatically works in the general mode and is...

Why are the playlists and song names not displa...

The playlist can be displayed only when using an Apple phone and working with Apple Music in iPod mode. The Android phone automatically works in the general mode and is...